Shipping & returns
Shipping Policy
Last updated: 27 October 2026
This policy describes shipping information for Tecline Industries. Supplier and fulfilment arrangements have not yet been verified, so no standard Australian or international delivery period is promised here.
1. Order Processing
Do not assume an order can be fulfilled until a product is available for sale in the Shopify store. The business must confirm actual product availability, dispatch timing and fulfilment arrangements before accepting orders. Any product-specific processing information must be accurate and shown before purchase.
2. Delivery Estimates
No standard delivery estimate has been verified for Australian or international orders. Do not rely on any delivery duration unless it is supported by the actual supplier and fulfilment arrangement.
Before a product is offered for sale, Tecline must confirm a realistic destination-specific estimate and display it with the product or checkout information. If no delivery estimate is shown, contact Tecline through the Contact page before placing an order.
3. Shipping Costs
Any shipping charge must be displayed at checkout before payment. Actual rates, destinations and any free-shipping conditions have not been confirmed.
4. Order Tracking
Tracking availability depends on the fulfilment arrangement for the actual product. Do not assume tracking is available unless it is confirmed for that order.
5. Incorrect Shipping Information
Provide accurate delivery details at checkout. Whether an address can be changed after an order is placed depends on the actual supplier and dispatch stage; no change or redirection service has been confirmed. Contact Tecline through the Contact page as soon as possible if you notice an error.
6. Delayed, Lost or Damaged Deliveries
For an order issue, use the Contact page and include the order number and relevant details. The website currently records enquiries but does not send email or promise a response time. This policy does not limit rights under Australian Consumer Law.
7. International Orders
International destinations, customs arrangements, import duties and taxes have not been confirmed. Before accepting international orders, Tecline must disclose any applicable charges and responsibilities before purchase and comply with the destination's requirements.
8. Delivery Issues
If delivery information appears incorrect or an order has not arrived, contact Tecline through the Contact page. The appropriate response depends on the order and actual fulfilment provider. Consumer rights remain unaffected.
9. Contact Us
For shipping questions or delivery assistance, use the website's Contact page. No verified support email or response timeframe has been supplied.
Returns and Refund Policy
Last updated: 27 October 2026
This policy describes Tecline Industries' intended approach to returns. It is a default draft and must be reviewed against the actual products, seller identity, supplier arrangements and Australian Consumer Law before launch.
1. Change-of-Mind Returns
Tecline does not currently offer change-of-mind returns. This applies where a customer selected the wrong size or product, changed their mind, or no longer wants an item, provided the product supplied is otherwise as described and not faulty. It does not apply where Tecline supplied a different product from the one ordered.
Nothing in this policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, including consumer guarantees under Australian Consumer Law.
2. Faulty, Unsafe, Damaged, Misdescribed or Incorrectly Supplied Products
If a product is faulty, unsafe, does not match its description, or is otherwise covered by a consumer guarantee, contact Tecline through the Contact page with the order number and a description of the issue. Photos may help but are not a condition of a consumer's rights.
The business may assess the product. The available remedy depends on the facts and applicable law:
- For a major failure, the consumer may be entitled to choose a refund or replacement.
- For a minor failure, the business may first offer a free repair. If the problem is not fixed within a reasonable time, other remedies may be available.
A consumer is not required to accept store credit instead of a remedy to which they are legally entitled.
3. Custom-Made and Personalised Products
A change-of-mind policy may differ for a custom-made or personalised product, but customisation does not remove applicable consumer guarantees. The actual product terms must be shown before any such product is offered for sale.
4. Reporting an Issue
Use the Contact page and include the order number and relevant details. The current form records an enquiry in the website application; it does not send email and no response timeframe is configured. Do not send a product back until return instructions are confirmed, except where the law requires otherwise.
5. Refund Processing
Where a refund is legally due, it should be provided in the form required by law; for a consumer-guarantee refund, this is generally the same form as the original payment unless the consumer agrees otherwise. Actual processing times depend on the payment provider. Tecline must confirm its operational refund process before launch.
6. Return Shipping
Responsibility for reasonable return costs depends on the product, issue and applicable law. Where Australian Consumer Law requires Tecline to reimburse reasonable costs for returning a faulty product, this policy does not limit that obligation. Actual return instructions and any prepaid label process have not been verified.
7. Contact Us
For returns, refunds or product concerns, use the website's Contact page. No verified support email or response timeframe has been supplied.